Privacy Notice
Effective date: 27 October 2026 · Publication date: 27 October 2026 · Version 1.0
At Golden Glow, we value your privacy and are committed to protecting your personal information.
This Privacy Notice explains how information is collected, used, stored and protected when you visit our website, contact us or use our services.
The current public website is a browsing catalogue. Online checkout, online payments and customer account registration are not currently available through this public catalogue. You can contact us through WhatsApp or email. References to ordering, payments or customer accounts below apply when those services are available or when you provide that information in an enquiry.
Information We Collect
Depending on your interaction with Golden Glow, we may collect:
- Your name, email address and mobile number.
- Billing and delivery addresses.
- Order and transaction details.
- Customer enquiries and support communications.
- Account information.
- Website usage, device and technical information necessary for website operations.
How We Use Your Information
We use your information to:
- Process orders and arrange delivery.
- Communicate order confirmations and updates.
- Respond to customer enquiries.
- Handle complaints and applicable refunds.
- Manage customer accounts.
- Maintain website functionality and security.
- Comply with applicable legal requirements.
Payment Information
Online payments, when available, are processed through the payment providers displayed at checkout.
We do not require customers to disclose their UPI PIN, banking password or OTP to receive a refund.
Sharing Your Information
We may share information with authorised service providers where necessary for payment processing, delivery, website operation or customer support.
We do not sell customer personal information to third parties for unrelated marketing.
Cookies
Our website uses Cloudflare for website delivery, security and performance measurement. Delivery and security services may process technical information such as IP addresses, browser/device details and requests needed to operate and protect the website.
Cloudflare performance measurement collects information about page loading and website performance. According to Cloudflare, its performance beacon does not use cookies or browser storage for that measurement. This is separate from any cookies needed by security or authentication services.
Secure staff and Partner sign-in uses authentication/session cookies. Customer account and shopping-cart cookies may be used if those features are enabled later.
Any additional analytics or marketing cookies introduced in the future will be explained and managed as required by applicable law. You can manage cookies using your browser settings; blocking necessary cookies may prevent secure sign-in or other enabled functions from working.
Information Security
We use reasonable technical and organisational measures to protect customer information against unauthorised access, misuse, loss and disclosure.
Personal information is accessible only to authorised persons for appropriate business purposes.
Data Retention
We retain personal information for as long as necessary to fulfil the purposes described in this Notice and meet applicable legal, accounting and security obligations.
Your Privacy Rights
You may contact us to request access to, correction of, or deletion of personal information where applicable.
You may also raise concerns about how your information is handled.
We may need to verify your identity before processing certain requests.
Third-Party Services
The website uses WordPress and WooCommerce on Golden Glow’s NAS hosting, with Cloudflare providing website delivery, security and performance measurement. When you contact us through WhatsApp or email, the relevant service providers may also process that communication under their own privacy policies. Payment providers may process payment information if online payments are enabled in the future.
Hosting and service providers may process information in the countries where they operate.
Children's Privacy
Our online shopping services are not intended for independent use by children. Parents or guardians should supervise purchases or enquiries made on their behalf.
Changes to This Notice
We may update this Privacy Notice when our services, business practices or legal requirements change.
The latest version and its publication date will be displayed on this page.
Contact Us
Golden Glow
Georgian Heights, Opp Kinfra Park, Koratty – 680 308
Website: https://goldenglowy.com
Email and privacy enquiries: [email protected]
WhatsApp: +91 94964 21343
Support hours: 09:00–18:00 (India time).
Please use these support contacts for questions or concerns about your personal information.