Terms of Service – Golden Glow

1. Overview

Welcome to Golden Glow. By accessing or purchasing from www.goldenglowy.com, you agree to comply with and be bound by the following Terms and Conditions.

Golden Glow reserves the right to update, change, or replace any part of these Terms at any time without prior notice.

2. Products & Pricing

• All products are subject to availability.
• Prices are displayed in INR (₹) unless otherwise specified.
• We reserve the right to change pricing without notice.
• Slight colour variations may occur due to lighting and screen differences.

3. Payments

• We currently accept payments via Google Pay only.
• Orders are processed only after successful payment confirmation.
• A payment receipt will be shared via WhatsApp after payment is completed.

4. Shipping Policy

• We ship across India.
• Shipping charges are flat-rate and vary by state.
• Charges will be calculated at checkout.
• Delivery timelines may vary depending on location and courier availability.

Golden Glow is not responsible for courier delays beyond our control.

5. Returns & Refunds

Refund Eligibility

Refunds are accepted only under the following conditions:

• A clear unboxing video must be provided showing:
  • The sealed package
  • The complete opening process
  • The issue (damage or wrong item)
• Refunds will be issued only to the same phone number used for payment.
• Refund processing time: 5–7 business days after approval.

6. Exchange Policy

• Exchanges must be requested within 3 days of delivery.
• Products must be unused and in original packaging.
• Customer is responsible for courier charges for exchanges.

7. Product Care

Jewellery should be kept away from moisture, perfumes, and chemicals to maintain its quality and shine.

8. User Conduct

You agree not to misuse the website, attempt fraudulent transactions, or interfere with website security.

9. Limitation of Liability

Golden Glow shall not be liable for any indirect or incidental damages arising from use of our website or products.

10. Contact Information

For any questions regarding these Terms:

📱 WhatsApp: +91 94964 21343 📧 Email: [email protected]